Daikan.uk customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· Sharing information outside the UK
Contact details
Telephone
+44 7511 801226
hello@daikan.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Purchase or account history
· Payment details (including card or bank information for transfers and direct debits)
· Account information
· Website user information (including user journeys and cookie tracking)
· Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Purchase history
· Account information, including registration details
· Information used for security purposes
· Marketing preferences
We collect or use the following information to prevent, detect, investigate or prosecute crimes:
· Names and contact information
· Customer or client accounts and records
· Financial transaction information
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Marketing preferences
· Purchase or viewing history
· Website and app user journey information
· Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
· Name
· Contact information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Account information
· Purchase or service history
· Relevant information from previous investigations
· Customer or client accounts and records
· Financial transaction information
· Correspondence
We collect or use the following information to analyze website performance and improve search visibility:
Search queries that lead users to our website
Click-through rates and search impressions
Page ranking data from search engines
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o 1. Order Processing – Collecting customer names, contact details, and delivery addresses to fulfil catering orders efficiently. 2. Dietary Requirements – Gathering information on allergies, intolerances, and preferences to provide safe and suitable meals. 3. Billing and Payments – Storing payment details for processing transactions, issuing invoices, and handling refunds. 4. Customer Communication – Contacting clients about order confirmations, updates, and customer service enquiries. 5. Marketing and Promotions – Sending newsletters, special offers, or loyalty rewards (with proper consent). 6. Event Coordination – Collecting venue details, timings, and guest numbers to ensure seamless event planning. 7. Legal and Regulatory Compliance – Keeping records for tax purposes or to comply with food safety and hygiene regulations. 8. Staffing and Logistics – Using booking data to allocate resources, such as chefs, servers, and delivery drivers. 9. Customer Feedback and Surveys – Requesting reviews and opinions to improve services and menu offerings. 10. Security and Fraud Prevention – Verifying identities for high-value orders to prevent fraudulent transactions.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o 1. Order Processing – Collecting customer names, contact details, and delivery addresses to fulfil catering orders efficiently. 2. Dietary Requirements – Gathering information on allergies, intolerances, and preferences to provide safe and suitable meals. 3. Billing and Payments – Storing payment details for processing transactions, issuing invoices, and handling refunds. 4. Customer Communication – Contacting clients about order confirmations, updates, and customer service enquiries. 5. Marketing and Promotions – Sending newsletters, special offers, or loyalty rewards (with proper consent). 6. Event Coordination – Collecting venue details, timings, and guest numbers to ensure seamless event planning. 7. Legal and Regulatory Compliance – Keeping records for tax purposes or to comply with food safety and hygiene regulations. 8. Staffing and Logistics – Using booking data to allocate resources, such as chefs, servers, and delivery drivers. 9. Customer Feedback and Surveys – Requesting reviews and opinions to improve services and menu offerings. 10. Security and Fraud Prevention – Verifying identities for high-value orders to prevent fraudulent transactions.
Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
· Directly from you
How long we keep information
For information on how long we keep personal information, see our retention schedule at daikan.uk/privacy-policy
Who we share information with
Data processors
Squarespace
This data processor does the following activities for us: This website collects personal data to power our site analytics, including: Information about your browser, network, and device Web pages you visited prior to coming to this website Your IP address This information may also include details about your use of this website, including: -Clicks -Internal links -Pages visited -Scrolling -Searches -Timestamps We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Googlemaps
This data processor does the following activities for us: Use of Google Maps as a Data Processor: We use Google Maps to assist with route planning and delivery logistics. When you place an order with us that requires delivery, we may share your address details with Google Maps to calculate distances, optimise routes, and ensure timely delivery of your order. Google Maps acts as a data processor in this capacity, processing location data on our behalf solely for the purpose of fulfilling our services. Google processes this data in accordance with its own Privacy Policy and Terms of Service, which you can review here: -Google Privacy Policy -Google Terms of Service We ensure that any data shared with Google Maps is limited to what is strictly necessary for delivery and logistics purposes. Your personal data is not used by Google for any independent purposes beyond facilitating our delivery services.
Google Search Console
This data processor does the following activities for us:
We use Google Search Console to monitor how our website appears in Google Search and to track search performance.
Google Search Console collects aggregated and anonymized data about the search terms users enter before visiting our site, as well as how often our pages appear in search results and how many users click on them.
This information helps us understand which content performs well and how we can improve our website for search visibility.
Google processes this data in accordance with its own Privacy Policy and Terms of Service.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Squarespace, Inc
Category of recipient: Website host
Country the personal information is sent to: Countries globally in which Squarespace or any Sub-Processors operate, including in particular, to the US.
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
Organisation name: Google, LLC
Category of recipient: Search Engine
Country the personal information is sent to: United States of America, countries within the EEA, UK, Switzerland
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
Organisation name: Google LLC
Category of recipient: Search Engine Analytics
Country the personal information is sent to: United States of America, countries within the EEA, UK, Switzerland
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations).
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
20 March 2025